Quality Assurance Plan
Quality Assurance (QA) is a vital component of all ETS programs. ETS’s QA staff assesses the quality of all products and services provided. Using independent reviews, ETS ensures the accuracy, compliance, and completeness of all deliverables. The QA manager verifies and certifies that all defects have been resolved before submission to the client. The QA manager tracks all documentation and reports directly to corporate management. Independent audits are conducted to validate task performance and process conformity.
Responsiveness and Cooperation. The Task Manager (TM) works with the customer to ensure mutual understanding of validated Task Order (TO) requirements, risk mitigation and problem avoidance. Using interactive meetings and comprehensive reporting the TM will ensure the customer remains informed of all programmatic matters. All essential measures will be incorporated to optimize TO completion with maximum benefit to the Navy and the ETS Team. ETS's corporate management team will maintain regular communications with the customer, ensuring satisfaction with the ETS Team's performance.
Problem Resolution. ETS incorporates a multi-phased approach to problem resolution: (1) anticipate issues; (2) identify problems early; (3) take immediate action - addressing challenges at the lowest level necessary to avoid negative TO impact. Early communication between the TM and the customer is key to prevent the occurrence of problems. ETS incorporates a proactive assessment process to identify or detect impending problems throughout the TO life-cycle. In partnership with the customer, the TM will identify potential issues and develop solutions that provide resolution that meets the requirement. During scheduled IPRs, ETS’s TM will discuss schedule variances, risks, problems, and mitigation plans with the customer. ETS's goal is to resolve problems at the lowest level, but our process is designed to escalate problems to higher levels as appropriate. If necessary, the QA Manager will report to senior management if a task is at risk for not meeting cost, quality, or deliverable commitments.
Quality Assurance (QA) is a vital component of all ETS programs. ETS’s QA staff assesses the quality of all products and services provided. Using independent reviews, ETS ensures the accuracy, compliance, and completeness of all deliverables. The QA manager verifies and certifies that all defects have been resolved before submission to the client. The QA manager tracks all documentation and reports directly to corporate management. Independent audits are conducted to validate task performance and process conformity.
Responsiveness and Cooperation. The Task Manager (TM) works with the customer to ensure mutual understanding of validated Task Order (TO) requirements, risk mitigation and problem avoidance. Using interactive meetings and comprehensive reporting the TM will ensure the customer remains informed of all programmatic matters. All essential measures will be incorporated to optimize TO completion with maximum benefit to the Navy and the ETS Team. ETS's corporate management team will maintain regular communications with the customer, ensuring satisfaction with the ETS Team's performance.
Problem Resolution. ETS incorporates a multi-phased approach to problem resolution: (1) anticipate issues; (2) identify problems early; (3) take immediate action - addressing challenges at the lowest level necessary to avoid negative TO impact. Early communication between the TM and the customer is key to prevent the occurrence of problems. ETS incorporates a proactive assessment process to identify or detect impending problems throughout the TO life-cycle. In partnership with the customer, the TM will identify potential issues and develop solutions that provide resolution that meets the requirement. During scheduled IPRs, ETS’s TM will discuss schedule variances, risks, problems, and mitigation plans with the customer. ETS's goal is to resolve problems at the lowest level, but our process is designed to escalate problems to higher levels as appropriate. If necessary, the QA Manager will report to senior management if a task is at risk for not meeting cost, quality, or deliverable commitments.